Shipping and Return Policies

Shipping Information

Shipping charges will be automatically calculated and added to your order based on the total weight of your order. Upon checkout, you will have the option to ship via UPS Ground, 2nd Day Air, or Next Day Air. You will be able to review your final shipping charge prior to finalizing your order. Once your order is shipped, you will receive a confirmation e-mail with your UPS Tracking Number.

We do not ship to PO Boxes, please provide a physical address for delivery. For international shipments, please contact the Cat Emporium for shipping options!

If items exceed more than 20 lbs, shipping may be adjusted. Orders placed after 5:00PM on a Friday will be processed the next business day.

Return Information

Your satisfaction is guaranteed. You may return any of your purchased items for a refund, credit or exchange if it is in new condition within 30 days of purchase. Warranty does not cover normal wear and tear that results from use of the products.  Use of products in a manner other than that for which they were manufactured nullifies this warranty.

If you experience a problem with any of our products, simply state the reason for your return/exchange on the back of your packing slip and send it back to:

Cat Emporium

2700 Teagarden Street
San Leandro, CA 94577

There will be no credits or refunds for returned shipping charges. If you request that we replace or exchange an item, you will be responsible for the reshipping charges. There will be no credits or refunds on any merchandise more than 30 days after purchase.
You will receive your credit within 7-10 business days. For questions about Cat Emporium return policy or any additional help, please contact us at: